Large Public Power Council (LPPC) Meeting

Technology Advisory Council (TAC) to EEI/AGA Meeting

Salt River Project (SRP) Tour

Registration

Welcome Reception & Opening Remarks
Mark Johnson, VP Intelligent Utility, Energy Central
Kevin Nielsen, CTO, SRP
Ken Bohlen, VP & CIO, APS

Registration and Networking Breakfast

Welcome & Introductions
Christopher Perdue, VP Sierra Energy Group, Energy Central
Jon Brock, President and Founder, Desert Sky Group
Rick Nicholson, VP Research, IDC Energy Insights

KEYNOTE ADDRESS "Reorganize for Resilience, Putting Customers at the Center of Your Business"
Ranjay Gulati, Professor at Harvard Business School, Author of Reorganize for Resilience

Networking

CIO ROUNDTABLE SESSIONS

1. Data & Information Management Strategies for the Smart Grid
2. Cybersecurity - Best Practices & Standards
3. IT for T&D Standards, Governance of Operations Technology

OPERATIONS ROUNDTABLE SESSIONS

1. Implementing Analytics to Improve Utility Operations
2. Enabling the Smart Grid with Mobile and Geospatial Technologies

CUSTOMER SERVICE ROUNDTABLE SESSIONS

1. New Technologies (texting) to Improve Credit & Collections
2. Segmentation of Utility Customers

Networking Lunch

Toronto Hydro Smart Grid Steering Committee Panel Discussion
In this session, the newly appointed Chief Information Officer, Sr. VP of Asset Management, and VP of Customer Service from Toronto Hydro will discuss the impact of their organization's Smart Grid implementation from their unique perspective. This session will provide a glimpse into how decisions around these initiatives must be collaborative between IT, Operations and Customer Service in order to be successful. The panel will share why it is critical for Operations, IT, and Customer Service to work together in a constructive forum.

Moderator:	Jon Brock, CEO & Founder, Desert Sky Group
Panelists:	Robert Wong, VP IT & S, Toronto Hydro Ivano Labricciosa, VP Asset Management, Toronto Hydro

INTEGRATED ROUNDTABLE SESSIONS

1. Developing Mobile Applications for the Customer and Operations
2. Legal Issues Surrounding Cyber Security and Customer Data
3. Learning from Other industries: Automotive, Transportation, Food, Retail
4. AMI, DMS, CIS, OMS – Which Comes First in a Smart Grid World

Networking Break

Panel Session – National laboratories Panel – NREL, Pacific Northwest, Sandia, Lawrence Berkeley

Awards Dinner - Offsite
Heard Museum

Networking Breakfast

Welcome and Opening
Mark Johnson, VP Intelligent Utility, Energy Central

KEYNOTE PRESENTATION – "Making Ideas Happen: Key Insights on Creative Execution"
Scott Belsky, Founder and CEO of Behance, Author of Making Ideas Happen

Industry Analyst Panel – leading industry analysts from different firms will discuss opinions on what is trending now and what to expect in IT / CS and OPS.

Panelists:
Jon Brock, Founder and Owner, Desert Sky Group
Rick Nicholson, VP of Research , IDC Energy Insights
Christopher Perdue, VP, Sierra Energy Group

Networking Break

CIO ROUNDTABLE SESSIONS

1. Opportunities for Cloud Computing- Public vs. Private, Availability
2. Enterprise Mobility – support for mobile devices/users, workforce changes
3. Green IT: Company Datacenters and Customer Programs

OPERATIONS ROUNDTABLE SESSIONS

1. Operational Challenges to an Evolving Electric System
2. Designing Distribution Management Systems for Smart Grid Strategy

CUSTOMER SERVICE ROUNDTABLE SESSIONS

1. Privacy – Who Owns Customer Data – or – Does Google Own your Data?
2. Can I Teach My Call Center to Sell? Moving from Transactional to Persuasive.

Final Remarks & Lunch

Golf @ TPC Scottsdale